Customers are the lifeblood of every organisation. Successful businesses have customers that keep coming back. Really successful businesses have customers that love them so much, they do your marketing for you! The magic is in the individual people that represent your brand, day after day.
Welcome to Winnthinking People Development.
We help organisations like yours to
- Build customer loyalty by consistently delivering outstanding service
- Win more business through reputation and referrals
- Reach positive outcomes with demanding, complaining customers
Why does customer service matter so much?
The market research says it all. One recent UK survey* found that 50% of us have switched to a different business because of poor customer service, and over half of us would never use that company again.
It’s an insight no business can afford to ignore.
“The course was engaging, highly informative and hugely helpful to the teams, providing them with practical tools they can apply in the workplace. Improvements in customer service are already in evidence as a result of the training.”
Strategy and Business Manager, Acland Burghley School
What can we do for you today?
*Research by Opinion Matters on behalf of NewVoiceMedia 2014: Based on 2,034 UK adults