Great attitude, great performance

We develop the people who represent your brand every day – at enquiry desks, in call centres, on helplines, in sales meetings, in complaint teams and in volunteer roles. We also work with those in back office support and administration roles, and with the strategic leaders and line managers who direct, develop and inspire your people.

Our Approach

Great performance starts with a great attitude. The principles behind the success of our training and coaching programmes are:

Learning outcomes must align with the bigger picture. Your customer service delivery will only ever be as good as the infrastructure that backs it up. We’ll be asking how the rest of your organisation is playing its part in creating the ultimate customer experience. You can’t just leave it to the guys up front.

People will only learn if they want to. We believe in developing the whole person, not just the job title. In order to engage fully, people need to see how what they’re learning will directly benefit them, both at work and as a rounded individual. That’s how the learning ‘sticks’, and that’s what transforms performance.

Learning should be stimulating, challenging, engrossing and FUN! It should never be a bore or a chore, whether it’s a group training session or a one to one coaching conversation. Life’s too short, and everyone’s time is just too precious.

Follow up is crucial. Your organisation must be clear about how it will support its learners going forward. It’s vital that all their new ideas and good intentions are supported and nurtured as soon as they’re back in the workplace, so they become embedded as the new way of working.

Learning outcomes should be measurable. Training and coaching can only be considered successful if it delivers clear, measurable, lasting outcomes for the individual learner, their colleagues, their employer and their customers. We agree what those measures should be with you up front, so you can be confident that we’ve delivered what we promised.

“Rebecca delivered invaluable techniques through workshops and a 1-2-1 follow up, the team really enjoyed the learning process and continue to use the tools and anecdotes provided. As a management team we have reaped the rewards of a motivated team and happier customers.”
Operations Manager, EWA Ltd.


Let US Help YOU!

Call or email us today

01728 685726

OUR Customers Say...

Thank you Rebecca. I really enjoyed the two days. I think this has been one of the best courses I have ever attended.

The course was very thought provoking and informative. Rebecca is a fantastic trainer, she held my attention throughout the session.

Best course I have been on since I joined (the organisation) ten years ago... Really practical, felt like our needs were really addressed. Thank you!

Rebecca is a brilliant and excellent trainer. She is positive and motivational, inspirational at the same time as showing empathy.

This is the best course I've done.
I feel I am able to put what I've learned into practice not only with people I manage but with myself too.

Thank you Rebecca, you are an
excellent down to earth trainer. Really enjoyed the course!

Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use!

Trainer shared experiences and the discussion made everyone feel comfortable and confident.

I really enjoyed the course and will use plenty of what I have learned. Rebecca is really friendly and approachable.
A joy to be on the course. Thank U!

This was a brilliant few hours and I could have happily spent all day on the subject!

Very informative, very engaging trainer...
I wish I had had this training 20 years ago!

Rebecca was easy to talk to and very welcoming. She broke things down and enabled me to rethink my strategies.

Great trainer, brilliant afternoon – wish it had been a full day!

Really useful course, one of the best
I have been on! Rebecca was enthusiastic, informative, interesting. Thank you!

Rebecca was excellent – really knew her stuff! Really useful content, already thinking how I am going to change my behaviour or use tools learnt in my working life.

Really good course that had clearly been well thought through. I will certainly be referring to the content again.

Excellent trainer. Fantastic delivery of the material and really brought the best out of the group.

Content was well researched and the trainer knew the subject well. I liked how Rebecca listened to what we had to say.
It was a great experience, thank you!

Enjoyable day, thought provoking and instructive. Made me reconsider current practises. Great delivery, well paced, good amount of interaction.

The most enjoyable course I have attended. I felt that I learnt a lot about myself and can use this in relating and communicating with my team. THANK YOU!

I have been on several similar courses in previous employments, but this is the best one. It has given me tools and helpful hints, as well as being enjoyable.

The trainer was very enthusiastic and this rubbed off on everyone else!

The course has helped to highlight room for improvement in my work and has given me a new sense of confidence.

I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.

This course exceeded expectations and
I will be recommending it to colleagues.

Rebecca is an excellent trainer who is clear and helpful, professional and jargon-free. Lots of practical tips. Thanks!

Rebecca is an excellent trainer and I always come out of her sessions feeling inspired and positive!

Fantastic training… I think it helps to look at your behaviour and learn to deal with everyday situations more positively. Excellent.

Really enthusiastic trainer – very motivational! Got some good ideas to take forward and use in the future.

Course was very helpful and light-hearted. Everyone appears to have improved their positivity. Very impressed with the content and layout of the course – very good fun!

Thanks for today, Rebecca. I think it will really help.

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