After six years of good service, our website was beginning to look a little ragged and in need of a refresh. And so, back in the era we might now call ‘BC’ (Before Coronavirus) I spoke to the delightful Barry …
Trainers, meet the Prisoner in the room. The person that’s looking anywhere but at you – or staring blankly at you with ‘challenge’ etched in hard lines on their face. How do we convert that Prisoner (and it might be a roomful of them) into a Learner? Indeed, how do we help everyone engage productively?
In case you hadn’t noticed, Christmas is thundering into view! Whether you celebrate it or not, Christmas has a habit of generating plenty of extra activity, be that fun stuff like mince pies with the neighbours, or less lovely concerns …
Have you ever thought about the way you answer the phone as your Verbal Handshake? If not, you should. If our physical handshake delivers a powerful message about our trustworthiness and level of interest in the other person, our Verbal Handshake does exactly the same thing.
A long time ago in a decade far, far away (the 1980s), before apps and the internet, I rang my local cinema to book tickets for the latest Star Wars epic . Here’s how I learned about the power of positive language.
Think about the best and worst induction training you’ve attended. What stuck with you? Do you remember it as a brilliant experience, or as one long PowerPoint presentation? Nobody sets out to design a dreadful induction course; but perhaps the …
Ever get this? You have a list of people you need to call, but somehow everything else is more appealing. Filing, checking the database (again), making a coffee … somehow you can’t find your mojo when it comes to picking …
The trust our customers place in us is hard won, and we play fast and loose with it at our peril.
The contention goes that, by constantly ‘bleating on’ about women’s rights, we’re drawing attention to difference rather than similarity. It keeps women stuck in the role of the weakest link, constantly needing support and special privileges instead of naturally rising to the top through talent and hard work. Surely we’ve moved beyond all that now, haven’t we…?