Bespoke Training

Bespoke Training

Keeping your customers happy is the key to repeat business, new referrals and future success.

Outstanding customer service happens when your people are well motivated, inspired by their managers and nurtured within an environment that promotes open communication and continuous personal development.

Ask about bespoke programmes that cover…

  • Delivering outstanding customer service by phone
  • Dealing with customers face to face
  • Complaint handling and other difficult customer situations
  • Selling to your customers so they don’t feel sold to
  • Writing professional letters and emails
  • Building and motivating your team to deliver outstanding performance
  • Being a powerful communicator, influencing and persuading others
  • Personal confidence and becoming more assertive
  • Thinking your way to more creative solutions to problems
  • Key management skills, such as interviewing, appraisals, chairing meetings
  • Becoming a more confident, polished and inspiring presenter or trainer
  • Developing your coaching and mentoring skills
  • Working well under pressure and getting organised
  • Dealing with change and how to make it easier for everyone

And more…

Ready to take your people to the next level?

“I hired Rebecca … to deliver a bespoke one day training session for my management team on Consultative Selling. She understood what I wanted the team to get out the day and was also able to adapt the session ‘on the go’ as some of the team wanted to drill down into certain elements. After the training the Sales team said it made them revisit some of their prior practices and how they need to be adapted going forward. She can be completely relied upon to deliver results.”
Managing Director, ICEX Ltd.

“Rebecca is an amazing trainer who is able to understand your needs and requirements in order to tailor make a course that really does deliver! Thanks to a course on The Importance of Communication four different local Mencap groups and their members with a learning disability were able to work together in order to plan and organise a large Gateway’s Got Talent Contest. Without her facilitation this would have been an impossible task. With her it became a fun learning experience. Thanks Rebecca, you are a superstar!”
General Manager, Braintree District Mencap Society


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01728 685726

OUR Customers Say...

Thank you Rebecca. I really enjoyed the two days. I think this has been one of the best courses I have ever attended.

The course was very thought provoking and informative. Rebecca is a fantastic trainer, she held my attention throughout the session.

Best course I have been on since I joined (the organisation) ten years ago... Really practical, felt like our needs were really addressed. Thank you!

Rebecca is a brilliant and excellent trainer. She is positive and motivational, inspirational at the same time as showing empathy.

This is the best course I've done.
I feel I am able to put what I've learned into practice not only with people I manage but with myself too.

Thank you Rebecca, you are an
excellent down to earth trainer. Really enjoyed the course!

Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use!

Trainer shared experiences and the discussion made everyone feel comfortable and confident.

I really enjoyed the course and will use plenty of what I have learned. Rebecca is really friendly and approachable.
A joy to be on the course. Thank U!

This was a brilliant few hours and I could have happily spent all day on the subject!

Very informative, very engaging trainer...
I wish I had had this training 20 years ago!

Rebecca was easy to talk to and very welcoming. She broke things down and enabled me to rethink my strategies.

Great trainer, brilliant afternoon – wish it had been a full day!

Really useful course, one of the best
I have been on! Rebecca was enthusiastic, informative, interesting. Thank you!

Rebecca was excellent – really knew her stuff! Really useful content, already thinking how I am going to change my behaviour or use tools learnt in my working life.

Really good course that had clearly been well thought through. I will certainly be referring to the content again.

Excellent trainer. Fantastic delivery of the material and really brought the best out of the group.

Content was well researched and the trainer knew the subject well. I liked how Rebecca listened to what we had to say.
It was a great experience, thank you!

Enjoyable day, thought provoking and instructive. Made me reconsider current practises. Great delivery, well paced, good amount of interaction.

The most enjoyable course I have attended. I felt that I learnt a lot about myself and can use this in relating and communicating with my team. THANK YOU!

I have been on several similar courses in previous employments, but this is the best one. It has given me tools and helpful hints, as well as being enjoyable.

The trainer was very enthusiastic and this rubbed off on everyone else!

The course has helped to highlight room for improvement in my work and has given me a new sense of confidence.

I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.

This course exceeded expectations and
I will be recommending it to colleagues.

Rebecca is an excellent trainer who is clear and helpful, professional and jargon-free. Lots of practical tips. Thanks!

Rebecca is an excellent trainer and I always come out of her sessions feeling inspired and positive!

Fantastic training… I think it helps to look at your behaviour and learn to deal with everyday situations more positively. Excellent.

Really enthusiastic trainer – very motivational! Got some good ideas to take forward and use in the future.

Course was very helpful and light-hearted. Everyone appears to have improved their positivity. Very impressed with the content and layout of the course – very good fun!

Thanks for today, Rebecca. I think it will really help.

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