Core Workshops

Some of our clients aren’t able to commission a bespoke development programme. We understand that, and so have collected together a number of tried and tested workshops covering some of our most popular topics.

You asked, we responded…

These have all been designed with the same high level of care and consideration that we put into our bespoke packages, but because there are no additional development costs, they’re ideal for businesses on a tighter budget or a short deadline.

Titles include

  • Customer Friendly Selling
  • Telephone Skills for Customer Call Handlers
  • Dealing with Demanding Callers
  • Managing Difficult Customer Behaviour
  • Designing and Delivering Training that Sticks
  • Manage Your Time and Get Organised
  • Performance Management
  • Coaching Skills for Line Managers
  • Find Your Inner Creative Thinker
  • The Art of Influencing
  • Presentations with Impact
  • NEW for 2016: Effective Communication for Busy Teams (featuring Clarity4D)

And more…

Like what you see? Talk to us about what you need

“Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use! Trainer shared experiences and the discussion made everyone feel comfortable and confident.”
Workshop participant, ‘Dealing with Demanding Callers’

“Best course I have been on since I joined (the organisation) ten years ago… Really practical, felt like our needs were really addressed. Thank you!”
Workshop participant, ‘Managing Difficult Customer Behaviour’

“The course has helped to highlight room for improvement in my work and has given me a new sense of confidence. I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.”
Workshop participant, ‘Designing and Delivering Training that Sticks’

“The most enjoyable course I have attended. I felt that I learnt a lot about myself and can use this in relating and communicating with my team. THANK YOU!”
Workshop participant, ‘The Art of Influencing’

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OUR Customers Say...

Thank you Rebecca. I really enjoyed the two days. I think this has been one of the best courses I have ever attended.

The course was very thought provoking and informative. Rebecca is a fantastic trainer, she held my attention throughout the session.

Best course I have been on since I joined (the organisation) ten years ago... Really practical, felt like our needs were really addressed. Thank you!

Rebecca is a brilliant and excellent trainer. She is positive and motivational, inspirational at the same time as showing empathy.

This is the best course I've done.
I feel I am able to put what I've learned into practice not only with people I manage but with myself too.

Thank you Rebecca, you are an
excellent down to earth trainer. Really enjoyed the course!

Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use!

Trainer shared experiences and the discussion made everyone feel comfortable and confident.

I really enjoyed the course and will use plenty of what I have learned. Rebecca is really friendly and approachable.
A joy to be on the course. Thank U!

This was a brilliant few hours and I could have happily spent all day on the subject!

Very informative, very engaging trainer...
I wish I had had this training 20 years ago!

Rebecca was easy to talk to and very welcoming. She broke things down and enabled me to rethink my strategies.

Great trainer, brilliant afternoon – wish it had been a full day!

Really useful course, one of the best
I have been on! Rebecca was enthusiastic, informative, interesting. Thank you!

Rebecca was excellent – really knew her stuff! Really useful content, already thinking how I am going to change my behaviour or use tools learnt in my working life.

Really good course that had clearly been well thought through. I will certainly be referring to the content again.

Excellent trainer. Fantastic delivery of the material and really brought the best out of the group.

Content was well researched and the trainer knew the subject well. I liked how Rebecca listened to what we had to say.
It was a great experience, thank you!

Enjoyable day, thought provoking and instructive. Made me reconsider current practises. Great delivery, well paced, good amount of interaction.

The most enjoyable course I have attended. I felt that I learnt a lot about myself and can use this in relating and communicating with my team. THANK YOU!

I have been on several similar courses in previous employments, but this is the best one. It has given me tools and helpful hints, as well as being enjoyable.

The trainer was very enthusiastic and this rubbed off on everyone else!

The course has helped to highlight room for improvement in my work and has given me a new sense of confidence.

I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.

This course exceeded expectations and
I will be recommending it to colleagues.

Rebecca is an excellent trainer who is clear and helpful, professional and jargon-free. Lots of practical tips. Thanks!

Rebecca is an excellent trainer and I always come out of her sessions feeling inspired and positive!

Fantastic training… I think it helps to look at your behaviour and learn to deal with everyday situations more positively. Excellent.

Really enthusiastic trainer – very motivational! Got some good ideas to take forward and use in the future.

Course was very helpful and light-hearted. Everyone appears to have improved their positivity. Very impressed with the content and layout of the course – very good fun!

Thanks for today, Rebecca. I think it will really help.

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