Welcome to the Winnthinking blog, where you will find food for thought, tips, comment and the occasional guest posting about customer service and people performance.

We love receiving your feedback, and if there’s a related topic you’d like to see covered here, let us know.

The One Where the Happy Sheet Wasn’t

Last week I received some negative feedback about a course I’d delivered, and it stung. This snowflake needs a good talking to (and I don’t mean the course participant!)


Poem: Christmas Eve at Winnthinking

On Christmas Eve at Winnthinking The staff had all gone home The Fairy on the Christmas tree Was feeling all alone. She sat atop her spiky branch So sorry for herself When suddenly, who should appear But Santa and his Elf. “You’re looking glum!” old Santa smiled “What’s making you feel blue?” “Oh Santa,” said the Fairy “I’m so glad that it’s you! That rotten lot that ...


Induction: Ditch the PowerPoint!

Think about the best and worst induction training you’ve attended. What stuck with you? Do you remember it as a brilliant experience, or as one long PowerPoint presentation? Nobody sets out to design a dreadful induction course; but perhaps the truth is that often nobody sets out to design it at all. It just flops its ...


The Back to School Guide for Grown Ups

The grown-ups’ equivalent of going back to school is starting a new job. How can we make sure our new joiners at every level, like our children, arrive confident, equipped and ready to hit the ground running?


The Importance of Silliness

Stick up for silliness! The ability to be silly can play a major part in the success of your oh-so-sensible organisation. Here’s how.


Help! I’m frightened to make that call!

Ever get this? You have a list of people you need to call, but somehow everything else is more appealing. Filing, checking the database (again), making a coffee … somehow you can’t find your mojo when it comes to picking up the phone. You may even feel nervy and tummyish at the prospect. You are not ...


Every Little Helps

The trust our customers place in us is hard won, and we play fast and loose with it at our peril.


Has it become counter-productive to talk about ‘women’s issues’?

The contention goes that, by constantly ‘bleating on’ about women’s rights, we’re drawing attention to difference rather than similarity. It keeps women stuck in the role of the weakest link, constantly needing support and special privileges instead of naturally rising to the top through talent and hard work. Surely we’ve moved beyond all that now, ...


How a tomato helped me get my work done

It’s one of the great mysteries of life. My youngest turned 22 this year, but as any parent will attest it seems only moments ago I had a chubby-cheeked toddler on my lap and endless hours of crayoning ahead of me. Time is a mysterious and elastic thing. Even more perplexing, I recently started wondering why, ...


Sisters are doing it for themselves

The fact that women are so empathetic, generous and strong is something I am rather proud of. It makes us a BRILLIANT gender! And it makes us GREAT networkers too.


Selling without being sales-y

You know how it starts. (“Hello, am I speaking to…? Great! How are you today?”). You know the type. (Pushy. Talks too fast, listens too little). You know the tactic. (“A special deal, just for you, but only if you buy it TODAY…”). You know the feeling. (Oh dear, here we go…). For a nation that loves to buy ...


HOW much?! Bespoke Training vs. Off the Shelf

What do you think you’re paying for when I quote you for a day’s training?


A Voyage of Discovery

When launching on a Voyage of Discovery it isn’t enough to simply look at someone else’s holiday snaps. There’s no substitute for experiencing things for yourself to really learn something new.


Landing the aeroplane

Imagine the scene: Your aeroplane is three hours into a three-and-a-quarter hour flight when your pilot comes on the intercom and says: “Ladies and gentlemen, please fasten your seatbelts, I’m going to try and land this aeroplane shortly.” What?! You’re going to try and land the aeroplane? Precisely how confident should I be feeling at this point…? In ...


For David Bowie, 11/01/16

Monday 11 January 2016. I woke up this morning and through the fog of sleep thought I heard the R4 Today programme say that David Bowie would be sorely missed. I came awake with a start and no, it hadn’t been my sleep addled brain. Bowie had passed away, it had been announced in the last ...


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OUR Customers Say...

Thank you Rebecca. I really enjoyed the two days. I think this has been one of the best courses I have ever attended.

The course was very thought provoking and informative. Rebecca is a fantastic trainer, she held my attention throughout the session.

Best course I have been on since I joined (the organisation) ten years ago... Really practical, felt like our needs were really addressed. Thank you!

Rebecca is a brilliant and excellent trainer. She is positive and motivational, inspirational at the same time as showing empathy.

This is the best course I've done.
I feel I am able to put what I've learned into practice not only with people I manage but with myself too.

Thank you Rebecca, you are an
excellent down to earth trainer. Really enjoyed the course!

Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use!

Trainer shared experiences and the discussion made everyone feel comfortable and confident.

I really enjoyed the course and will use plenty of what I have learned. Rebecca is really friendly and approachable.
A joy to be on the course. Thank U!

This was a brilliant few hours and I could have happily spent all day on the subject!

Very informative, very engaging trainer...
I wish I had had this training 20 years ago!

Rebecca was easy to talk to and very welcoming. She broke things down and enabled me to rethink my strategies.

Great trainer, brilliant afternoon – wish it had been a full day!

Really useful course, one of the best
I have been on! Rebecca was enthusiastic, informative, interesting. Thank you!

Rebecca was excellent – really knew her stuff! Really useful content, already thinking how I am going to change my behaviour or use tools learnt in my working life.

Really good course that had clearly been well thought through. I will certainly be referring to the content again.

Excellent trainer. Fantastic delivery of the material and really brought the best out of the group.

Content was well researched and the trainer knew the subject well. I liked how Rebecca listened to what we had to say.
It was a great experience, thank you!

Enjoyable day, thought provoking and instructive. Made me reconsider current practises. Great delivery, well paced, good amount of interaction.

The most enjoyable course I have attended. I felt that I learnt a lot about myself and can use this in relating and communicating with my team. THANK YOU!

I have been on several similar courses in previous employments, but this is the best one. It has given me tools and helpful hints, as well as being enjoyable.

The trainer was very enthusiastic and this rubbed off on everyone else!

The course has helped to highlight room for improvement in my work and has given me a new sense of confidence.

I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.

This course exceeded expectations and
I will be recommending it to colleagues.

Rebecca is an excellent trainer who is clear and helpful, professional and jargon-free. Lots of practical tips. Thanks!

Rebecca is an excellent trainer and I always come out of her sessions feeling inspired and positive!

Fantastic training… I think it helps to look at your behaviour and learn to deal with everyday situations more positively. Excellent.

Really enthusiastic trainer – very motivational! Got some good ideas to take forward and use in the future.

Course was very helpful and light-hearted. Everyone appears to have improved their positivity. Very impressed with the content and layout of the course – very good fun!

Thanks for today, Rebecca. I think it will really help.

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