The One Where the Happy Sheet Wasn’t

Last week I received some negative feedback about a course I’d delivered, and it stung. I’d worked darn hard setting up the session, been flexible in the delivery to suit the group and been generous with my time over my (tiny) lunch break and after the course had finished.

And yet…. one person….

When I realised how wounded I felt, it pulled me up short. Hang on! Why do we trainers ask for feedback, if all we really mean is “please reaffirm to me that I did a great job”? NO! We ask for feedback for sound reasons:

  • Did the participants get what they needed?
  • Did we give our client what they asked us to?
  • What difference is it going to make?
  • What worked?
  • What didn’t work?
  • What would I do differently next time?

All good stuff, but even knowing this ‘intellectually’, I still felt peeved. Why had the participant not piped up at the time? Why raise THAT point with me when it wasn’t within my remit? Go on! Admit you shouldn’t have been on the course in the first place!

Plus, as one so often does, I’d completely disregarded the fact that all other feedback from the group was overwhelmingly positive.

Oh dear. Poor little me.

Up until now, trainers have been among a relatively small group of professionals routinely inviting feedback right after delivering a piece of work. But that’s changing fast. Trip Advisor, Google Reviews, Trustpilot and wider social media are all making our customers more vocal about the quality of the service they’ve received, sometimes moments after completing a transaction online or ending a phone call with a helpline.

So now I’ve stopped feeling all prickly and uppity, I’m reminding myself that it is in my – and your – best interests to be able to take feedback on the chin. I’m reminding myself…

  • That feedback is a gift, and one I can choose to accept or not. But if I refuse to accept it, who is that really hurting?
  • To enjoy the positive comments, of course, but be gracious and – yes – grateful for remarks that contain difficult truths.

  • To accept where I could have done things differently to meet someone’s needs better.

  • To recognise that I can only be responsible for my side of the communication partnership. I am not a mind reader.

  • To understand that in a large group it’s not always possible to meet everyone’s needs as they’re presented on the day – though I’ll always give it my best shot.

  • That if I take that feedback on board, it will help me raise my game another notch.

  • And yes, that I need to practice what I preach. (Ouch!)

Receiving unpalatable feedback with honesty and good grace delivers lessons that compliments and thankyous – lovely as they are – can rarely match.

So, thank you for the feedback. It’s just what this snowflake needed to read.

*Happy Sheet: Trainer-speak for the evaluation forms handed out at the end of a training workshop.

Share
Posted in Winnthinks Tagged with: , , , , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

*

Let US Help YOU!

Call or email us today

01728 685726

info@winnthinking.co.uk

OUR Customers Say...

Thank you Rebecca. I really enjoyed the two days. I think this has been one of the best courses I have ever attended.

The course was very thought provoking and informative. Rebecca is a fantastic trainer, she held my attention throughout the session.

Best course I have been on since I joined (the organisation) ten years ago... Really practical, felt like our needs were really addressed. Thank you!

Rebecca is a brilliant and excellent trainer. She is positive and motivational, inspirational at the same time as showing empathy.

This is the best course I've done.
I feel I am able to put what I've learned into practice not only with people I manage but with myself too.

Thank you Rebecca, you are an
excellent down to earth trainer. Really enjoyed the course!

Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use!

Trainer shared experiences and the discussion made everyone feel comfortable and confident.

I really enjoyed the course and will use plenty of what I have learned. Rebecca is really friendly and approachable.
A joy to be on the course. Thank U!

This was a brilliant few hours and I could have happily spent all day on the subject!

Very informative, very engaging trainer...
I wish I had had this training 20 years ago!

Rebecca was easy to talk to and very welcoming. She broke things down and enabled me to rethink my strategies.

Great trainer, brilliant afternoon – wish it had been a full day!

Really useful course, one of the best
I have been on! Rebecca was enthusiastic, informative, interesting. Thank you!

Rebecca was excellent – really knew her stuff! Really useful content, already thinking how I am going to change my behaviour or use tools learnt in my working life.

Really good course that had clearly been well thought through. I will certainly be referring to the content again.

Excellent trainer. Fantastic delivery of the material and really brought the best out of the group.

Content was well researched and the trainer knew the subject well. I liked how Rebecca listened to what we had to say.
It was a great experience, thank you!

Enjoyable day, thought provoking and instructive. Made me reconsider current practises. Great delivery, well paced, good amount of interaction.

The most enjoyable course I have attended. I felt that I learnt a lot about myself and can use this in relating and communicating with my team. THANK YOU!

I have been on several similar courses in previous employments, but this is the best one. It has given me tools and helpful hints, as well as being enjoyable.

The trainer was very enthusiastic and this rubbed off on everyone else!

The course has helped to highlight room for improvement in my work and has given me a new sense of confidence.

I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.

This course exceeded expectations and
I will be recommending it to colleagues.

Rebecca is an excellent trainer who is clear and helpful, professional and jargon-free. Lots of practical tips. Thanks!

Rebecca is an excellent trainer and I always come out of her sessions feeling inspired and positive!

Fantastic training… I think it helps to look at your behaviour and learn to deal with everyday situations more positively. Excellent.

Really enthusiastic trainer – very motivational! Got some good ideas to take forward and use in the future.

Course was very helpful and light-hearted. Everyone appears to have improved their positivity. Very impressed with the content and layout of the course – very good fun!

Thanks for today, Rebecca. I think it will really help.

More testimonials >

Keep in Touch!

SIgn up here for tips, news and insights...

Connect