On 22 February, Rebecca was delighted to be part of the prestigious UK Complaint Handling Awards 2018 in the role of Expert Judge and Chair of Panel. Here you can see her presenting the Gold Award to New Day, winners of the Managing Your People category.
“New Day were the outstanding entry in a hard fought category. Our panel felt unanimously that they had listened to and been led by their staff members from the outset, being innovative and big-hearted in their desire to support their people with the challenging area of complaint handling. The results had filtered successfully through to their customers, with all complaint measures and satisfaction rates being significantly influenced for the better. Congratulations to the whole team.”