What was the last difficult call you had to make? Collecting a debt? Making a complaint? Refusing credit? Cancelling a contract? Giving bad news? Apologising for a mistake? Plucking up the courage to make a sales call?
From time to time we all have to make a call that we find uncomfortable, so would it help to have some pointers about how to do it well?
Rebecca is delighted to be hosting a half-day workshop on behalf of Suffolk Coast Business. Join us on Wednesday 14 March, 9.30 – 12.30 at the Framlingham Technology Centre. For all the details, and to book your place, click here.