What a terrific response to our Advent Offer #1! There’s still time to take part – you have until midnight on Thursday 18 December to join in. But if you’re ready for more, here’s #2… Santa’s Mini Workshop! Well, not …
Welcome to the first of our special Advent Offers, celebrating our gorgeous new rebrand! Details of how to enter and the rules of entry appear below… Clarity4D Christmas Cracker! Clarity4D is a simple on-line questionnaire that generates an easy-to-understand but …
You said, we listened! Welcome to the refocused, refreshed Winnthinking People Development, spruced up and pumped up, ready to bring the very best in training and coaching to your organisation! What’s different? This year we’ve talked to our customers, reviewed …
I’ve worked with some interesting organisations recently, some of which are really not part of the traditional market for ‘customer service training’. And it’s brought about some fascinating conversations. Take, for example, the secondary school where I was asked to …
I just rattled off a friendly email to a fellow coach, and as I’m a bit of a fusspot about grammar, spelling etc., I naturally proofread it before hitting ‘send’. Imagine my dismay when I counted – in a very …
How does coaching fit in to the development strategy in your organisation? Perceptions of coaching (and coaches) vary greatly, and that’s hardly surprising. There are some excellent professional bodies out there laying down rigorous standards and CPD (continuous professional development) …
September means lots of things: going back to school, nights drawing in, the start of that hurtle towards Christmas. It’s also harvesting time, which has been very much in evidence in my rural community. It got me thinking… if we’re …
As I work with organisations up and down the UK on their customer service delivery, I get very used to hearing one particular comment. Here it is: “I would love to promise my customers what they want (a response, a …
“Behold the hands, how they promise, conjure, appeal, menace, pray, supplicate, refuse, beckon, interrogate, admire, confess, cringe, instruct, command, mock and what not besides, with a variation and multiplication of variation which makes the tongue envious.” Michel de Montaigne (1533 …
Very excited today to learn that Liz Willis and Jenny Daisley, joint Chief Executives of The Springboard Consultancy, have been awarded the OBE (Order of the British Empire) by Her Majesty the Queen in the 2014 Birthday Honours List. …