Brand YOU!
So there you are, strolling up and down the aisle at your favourite supermarket, and you reach the coffee section. What drives you to select one product over another? Maybe you believe that ‘you get what you pay for’ and …
So there you are, strolling up and down the aisle at your favourite supermarket, and you reach the coffee section. What drives you to select one product over another? Maybe you believe that ‘you get what you pay for’ and …
Someone very smart once said to me that “people will only ever treat you as well as you let them.” What wise words! We all, to a very large degree, create our own ‘luck’ when dealing with other people, and …
I’ve just enjoyed reading ‘The Tipping Point’ by Malcolm Gladwell. It’s a book about epidemics, and explores the factors that combine to make something go viral – be it a disease, or a social movement, or a fashion craze – …
Last week I really enjoyed some performers that came all the way from Los Angeles to play at my local live music event, Live at The Institute. They’re called Sweet Talk Radio, and if you enjoy laid back harmonies and …
Last week I met a truly extraordinary man. His name is Steve Cunningham, and he heads up an organisation called Blindvision (www.blindvision.tv). I strongly urge you to hit the website and read his story. Steve lost his sight at the …
In a previous life I spent six and a half years as a complaint handler on behalf of an investment company. People get very emotional about their money, and rightly so, and during the course of what must have been …
I’ve spent a lot of time recently helping a client work on their written material. In particular that has been about the quality and tone of the letters and emails the company sends its customers. As an investment company, they …
Greece is in the news right now for all the wrong reasons. However, regular readers will know that I have a bit of a ‘thing’ for the ancient Greeks, who had some truly innovative ideas ahead of their time – …
I have been having such fun in the past few weeks. It’s the pantomime season (oh yes it is!) and my local drama group is putting on a really good quality show. This year’s production, Old Mother Hubbard, is sold …
A very timely item cropped up in Call Centre Focus this week, and although it concentrated on the situation in contact centres across the UK, it reflects all too starkly what is happening across most sectors right now. This is …