Client Stories

whatclientssay

“We’re all stories, in the end.”

Our clients are truly diverse, and have included major players in social housing, financial services, local government, manufacturing, entertainment, the care sector, media, technology, aviation, logistics, education, communications, hospitality and more.

Increasingly we’re also being approached by local SMEs and start-ups, all looking for someone credible, approachable and creative to help them grow their business success.

Here’s some of what they have to say.

COACHING

At the beginning I was very sceptical and was unsure of what to expect, however I was sorry to see the last session come and go so quickly. As a result of going through the (coaching) process with Rebecca I have since found it easier to make what I find difficult decisions … in short what is easy for me is not necessarily the correct route or decision. I found the whole experience to be of real benefit to me and my team. It (in my opinion) would be of real use for all new appointees in managerial positions.

Service Manager, London City Airport

Thank you for everything the sessions have really helped to put things into perspective and to help me look at things in a more positive and proactive way. Rather than just react to everything I now try to step back and look at things and make decisions having weighed everything up first. I feel I have changed the way I work – I have put in ways to manage my time and changed the way I deal with staff in some situations.

Head of Faculty, Writtle University College

Coaching with Rebecca has been a tremendous experience, clear and clean space for me to work out where the wood was rather than the large tree that was blocking my view. Rebecca is calm, insightful but such fun that even the hardest ideas can be worked through. If you need to shed some clarity on where you are or where you want to be heading I would highly recommend you talking to Rebecca and book some coaching with her.

Director, Tapley Ergonomics

I have found the coaching experience brilliant! Having the time, space and freedom to reflect and explore has been a really great experience and Rebecca has the real skill of being able to support you to consider aspects and approaches that you may never have thought of yourself without her intervention. I have learnt the importance of self-belief and also of thinking all around an issue rather than just what might have always worked or failed before. The ability to develop this approach and share with others has been so beneficial that I would recommend it to anyone.

Operational Service Manager, Essex County Council

What was the most useful aspect of coaching? Being able to open up my worries and fears in a safe environment…also giving me a chance to look at things a different way. I found Rebecca very easy to work with and she gave me some valuable techniques etc that I have used. I would definitely recommend (coaching) to others.

Section Leader, Writtle University College

For years I had been avoiding a demon caused by a presentation that went badly wrong. After a couple of sessions with Rebecca I now have the confidence, tips and some tricks up my sleeve to quash that demon to a more manageable size! Thank you – your help has been invaluable.

Freelance Certified Accountant and Project Manager

Rebecca has been absolutely fantastic to work with. From the start she has been bubbly and enthusiastic, listening to my rambles whilst keeping me on track, asking perceptive questions, drawing things out of me which I haven't noticed before… I appreciate that I feel I can be completely open and honest and not be judged. Whilst I found it frustrating at first not getting 'advice', (i.e. the easy yet flawed route of someone telling me what I should do) I now recognise how beneficial that is, and how it encourages me to stop relying on someone else to come up with all the answers and actually do some thinking myself… I like how in our sessions we explore so many different things, there is never a dull or awkward moment, we have the flexibility to discuss anything, and how at the end, our discussion is all drawn together in my mind so I come away feeling energised and motivated again. Thank you, Rebecca!

Finance Graduate Scheme Trainee, Chelmsford City Council

BESPOKE DESIGN

Rebecca delivered a customer service course for a group of approx 30 staff from a variety of roles across a range of disparate teams that make up the support services within the school (caretakers, finance staff, IT technicians, library staff, admin staff, science, art and technology technicians, amongst others). She first held scoping sessions with each team to understand the opportunities and challenges facing each of them and then developed a programme specifically tailored to address the varying needs of each team, set within an overarching shared agenda. The course was engaging, highly informative and hugely helpful to the teams, providing them with practical tools they can apply in the workplace. It also led to a tangible output of each team creating an agreed team charter during the sessions. Improvements in customer service are already in evidence as a result of the training. Thank you, Rebecca - I hope to be able to invite you back for more!

Kat Miller, Business and Strategy Manager, Acland Burghley School (Next Stage Customer Service)

Thank you for an excellent training session on Thursday. I found the training session very beneficial and I know the team also feel more equipped to manage the difficult conversations with key stakeholders.

Becky Emly, Project Manager, Mott MacDonald (Challenging Conversations)

Thank you for pulling together our whole-team training day last week, Rebecca. We all benefited from the opportunity to get together and review how we deliver the Firstsite Experience to our visitors and everyone said how much they’d got out of it. You paid attention to what we said we wanted and turned it into a great event. Thank you.

Lorraine Stone, Finance Director, Firstsite (Delivering the Firstsite Experience)

I have attended many courses and this was certainly one of the most enjoyable and pitched perfectly to a team of different ages and experience.

Michele Roskrow, Operations Manager, Atlantic Microwave (Meeting Our Customers’ Needs)

Rebecca was asked to write and implement a bespoke training programme to cover demanding calls for our Customer Service Agents. Following an initial meeting, Rebecca produced a detailed proposal which illustrated that she understood our requirements exactly. Her methods were inventive, intuitive and engaging for our team. Rebecca delivered invaluable techniques through workshops and a 1-2-1 follow up, the team really enjoyed the learning process and continue to use the tools and anecdotes provided. As a management team we have reaped the rewards of a motivated team and and happier customers. I would highly recommend Rebecca's work - Well done and thank you.

Kay Shelley, Operations Manager, EWA Ltd.

Just a quick note to say thank you for Friday morning’s session. It was a great day with lots of energy which carried over into the afternoon session! I’ve never witnessed people actively asking to do some role play! I’d best do the lotto this week some strange things are happening! Thank you again and look forward to working with you again soon.

Marc Doherty, Safety Coordinator, Mars Food UK (Make That Challenge! Safety Reps)

CORE WORKSHOPS

Opened up a new mindset that will practically improve the whole team’s working. It was excellent to discuss things with the whole team … fun, kind trainer, the team felt safe to raise all issues.

Angie Jones, School Business Leader, Notley Green Primary School (Manage Your Time and Get Organised)

Very useful and practical course, well-delivered. It's given me new skills and ideas that I can use straight away.

Volunteer, Age UK Essex (Presentations with Impact)

Rebecca is a lovely, friendly trainer who I recommend for those who need support with their professional writing! A refreshing and informative approach to the subject.

Participant, Essex Police (Professional Writing)

Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use! Trainer shared experiences and the discussion made everyone feel comfortable and confident.

Participant, Essex County Council, (Dealing with Demanding Callers)

Best course I have been on since I joined ECC ten years ago. Completely relevant to my experience. Rebecca set a lovely atmosphere (welcome, music so not a dead space, coffee) – was upbeat and I trusted what I was told. Can’t emphasise enough how useful it was to be with Library staff and have a course tailored to our needs. Really practical, felt like our needs were really addressed. Thank you!

Participant, Essex Libraries (Managing Difficult Customer Behaviour)

The course has helped to highlight room for improvement in my work and has given me a new sense of confidence. I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.

Participant, Essex County Council, (Design and Deliver Training that Sticks)

I found the course very useful as a complete novice in training. It was interesting for me to learn styles and techniques and as much as I dreaded the presentation it helped me gain a perspective and overview of what I need to work on. Rebecca was very positive and refreshing. She made training relevant to me and was able to introduce lots of skills. I hope to see her on future training sessions and the skills I learned today are invaluable.

Participant, Essex County Council, (Design and Deliver Training that Sticks)