Winnthinking News

News

The Get Real About Business Podcast: Three Essential Ingredients

Last month, Rebecca spoke with Clive Maloney of Get Real About Business about unhappy customers and the importance of getting it right. Listen to the whole thing here. Like this? You can sign up for the whole series, conveniently delivered to your Inbox! Just follow the links at the bottom of Clive’s page.

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We’re moving!

After a glorious three-and-a-half years at The Business Centre in Earl Soham, we’re on the move. From 01 August 2018 our address will be: Winnthinking Ltd The Technology Centre Station Road Framlingham Suffolk IP13 9EZ All other contact details remain unchanged. Thank you, Earl Soham, it’s been an absolute pleasure.

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Privacy Policy update

Privacy Policy Winnthinking Ltd (Winnthinking People Development) is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of everyone that communicates with us, as a customer, supplier, business associate or networking contact, at events, over the phone, via our website and social media platforms. We have developed this ...

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Suffolk Coast Business Showcase: Competition Winner!

After a highly successful and enjoyable day at the Suffolk Coast Business Showcase in late February, belated congratulations to the winner of our Lucky Draw go to Shelley Curtis of the Ipswich Building Society. Shelley has received her own Clarity4D Personal Profile with a one-to-one session. Thank you to the organisers for a terrific event, sneaked ...

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Making Difficult Calls: 14 March 2018

What was the last difficult call you had to make? Collecting a debt? Making a complaint? Refusing credit? Cancelling a contract? Giving bad news? Apologising for a mistake? Plucking up the courage to make a sales call? From time to time we all have to make a call that we find uncomfortable, so would it help ...

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UK Complaint Handling Awards 2018: what a day!

Rebecca Winn presents the Gold Award for the Managing Your People category at the UK Complaint Handling Awards 2018 to outstanding winners, New Day.

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UK Complaint Handling Awards 2018

Rebecca Winn is delighted to have been invited to judge at the UK Complaint Handling Awards 2018. The ceremony will take place on 22 February in London, and will recognise the very best in complaint handling and resolution from entrants across the UK. “I’m so pleased to be getting involved,” says Rebecca. “As you know, much ...

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Springboard: Booking ends 20 January!

The Springboard Women’s Development Programme is a phenomenon. It’s the flagship development programme for women that’s growing female talent in communities and businesses in over 40 countries. Here in the UK it’s often only available to employees of large organisations in-house – so here’s a rare opportunity for smaller businesses and individuals to access an open ...

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Hot News! Springboard comes to Suffolk in 2017

The Springboard Women’s Development Programme is coming to East Anglia. What an opportunity!

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Spring Forward: For new and aspiring leaders

Rebecca is now a Licensed Trainer for Spring Forward, the highly regarded, innovative development programme for new and aspiring leaders….it’s so much more than just an ‘introduction to leadership’ course…

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New for 2016: Effective Communication for Busy Teams

Building on the success of our Core Workshops we’re introducing a new title in 2016 called Effective Communication for Busy Teams. Featuring the brilliant Clarity4D profiling tool this is a fascinating way for your team members to understand their communication strengths, how they come across to other people and what makes their colleagues and customers ...

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Customer Service Strategies to Grow Your Small Business – 30 July

Customer Service Strategy to Grow Your Small Business: Because happy customers make Repeat Business, Referrals and Recommendations…

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Delivering Top Notch Customer Service by Phone – 23 July

Delivering Top Notch Customer Service by Phone – a workshop for small businesses with a BIG customer service focus!

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New! Workshops for small businesses

You asked, we’ve responded! Coming soon… our brand new open workshops designed specifically for small businesses and sole traders. It means everyone can access our expertise and know-how on a range of customer service related topics, including: Customer Service Strategies to Grow Your Small Business Delivering Top Notch Customer Service by Phone Dealing with Challenging Customer Behaviour Managing Small Teams ...

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Winnthinking has moved!

It’s time to update your address book! We’ve now moved to our new base here in the beautiful Suffolk countryside, and we love it… You’ll find our new address and phone number here, and you’ll still find us in all the same places online. Lots more news and events to come over the summer and we promise to ...

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