Delivering Top Notch Customer Service by Phone – 23 July

This workshop has been designed with small businesses in mind… Book your place today!

Whenever we speak to someone by phone we send a strong message about the company we represent and how it views its customers. Excellent telephone customer service starts with having a positive attitude towards every caller; from that starting point, the right skills and techniques will ensure they receive a level of service that more than meets their needs – and your business builds a powerful and positive reputation. Oh, and it makes your job easier, too…

This practical one-day workshop has been designed with the particular challenges of small businesses and sole traders in mind. Your business may be small but your customer service reputation can be massive!

Date: Thursday 23 July 2015, 9.30 – 4.30

Venue: The Food Company, 86 London Road, Marks Tey Colchester, CO6 1ED

Cost: £120.00 + VAT (reduced price for 2+ bookings)

Get in touch today for full details and to reserve your place.

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