Something strange is happening to me this weekend. I’m going to become a fifty year old. I’ve never been one of those before, so it will be an interesting experience. Happily this momentous occasion will be shared with a number …
Did you know that 1st May is International Sunflower Guerrilla Gardening Day? It’s ‘an annual event of optimistic seed growing’. If you want to find out more, go take a look at www.guerrillagardening.org – or better still, grab that trowel …
Hard to believe that Pink Floyd’s ‘Dark Side of the Moon’ has just turned 40 years old. It’s one of those albums that seems always to have been there for me – first heard on LP through my brother’s bedroom …
Customer service is a funny thing. We all know when we’ve received a poor version of it, and indeed, when that happens, we tend to go away and tell everyone we know all about it. Oh, and lots of strangers …
This morning it is the morning after the night before. Or rather, it’s the beginning of the autumn after the summer before. Yesterday was the Olympic and Paralympic Athletes’ Parade in London, and I also woke up to the news …
Go on, if you’re English, admit it. You know exactly what he means. We could even widen it out to the rest of the UK, I reckon… self-deprecation and false modesty are peculiarly British traits and Bill Bailey nailed it …
Last week I really enjoyed some performers that came all the way from Los Angeles to play at my local live music event, Live at The Institute. They’re called Sweet Talk Radio, and if you enjoy laid back harmonies and …
Last week I met a truly extraordinary man. His name is Steve Cunningham, and he heads up an organisation called Blindvision (www.blindvision.tv). I strongly urge you to hit the website and read his story. Steve lost his sight at the …
“Everyone lives by selling something.” So said Robert Louis Stevenson, who was probably better known for writing tales of ‘derring-do’ on the High Seas than for giving business advice to the High Street. But the author of Kidnapped and Treasure …
As regular visitors to Winnthinking will know, great customer service begins with enjoying your customers and truly appreciating them as the beating heart of your organisation. As with any heart, you need to keep them happy and active in order …