Tag: Channel 4

We’re all in this together

As I work with organisations up and down the UK on their customer service delivery, I get very used to hearing one particular comment. Here it is: “I would love to promise my customers what they want (a response, a

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The Complainers: How I see it

Have you been watching The Complainers on Channel 4? The series has been focusing on the work of customer service staff in a selection of large organisations. In particular, it’s been following their exchanges with a set of customers known

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