Tag: Colchester

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“Everyone lives by selling something”

“Everyone lives by selling something.” So said Robert Louis Stevenson, who was probably better known for writing tales of ‘derring-do’ on the High Seas than for giving business advice to the High Street. But the author of Kidnapped and Treasure …

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A Short Guide to Brilliant Customer Service

As regular visitors to Winnthinking will know, great customer service begins with enjoying your customers and truly appreciating them as the beating heart of your organisation. As with any heart, you need to keep them happy and active in order …

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What’s your Alternative Job Title?

Last time I promised you a fun exercise you can run with your customer service people, to get them thinking differently about the day job. The following works well within a team meeting or as part of a broader development …

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Customer service happens head first

Following my last Winnthink someone asked me to post up a few thoughts about this knotty problem: How do you get your customer service people to do it better – particularly when you can’t promise them any more money or …

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Customer service: who gives a monkeys?

Last year, as often happens, I designed a course about delivering outstanding customer service. Not just good customer service. Not even great customer service – but how do you make an utterly, fantastically OUTSTANDING experience for every customer, every time? …