Tag: customer service

Tags: , , , , , , , , , , , ,
Proportion
Date :
Tag :

A World of Winnthinking direct to your Inbox!

Frequent visitors to this website will have noticed the arrival of something new – just over there, on the right. It’s our new Sign Me Up! box, giving you the opportunity to get a little bit of Winnthinking delivered to …

Tags: , , , , , , , , , , , , , , , ,
Proportion
Date :
Tag :

What makes customers behave badly?

In a previous life I spent six and a half years as a complaint handler on behalf of an investment company. People get very emotional about their money, and rightly so, and during the course of what must have been …

Tags: , , , , , , , , , , , , , , ,
Proportion
Date :
Tag :

Writing it right

I’ve spent a lot of time recently helping a client work on their written material. In particular that has been about the quality and tone of the letters and emails the company sends its customers. As an investment company, they …

Tags: , , , , , , , , , , , , , , , , , , , , , , , , ,
Proportion
Date :
Tag :

Motivation without money: Can it be done?

A very timely item cropped up in Call Centre Focus this week, and although it concentrated on the situation in contact centres across the UK, it reflects all too starkly what is happening across most sectors right now. This is …

Tags: , , , , , , , , , , , , , , ,
Proportion
Date :
Tag :

“Everyone lives by selling something”

“Everyone lives by selling something.” So said Robert Louis Stevenson, who was probably better known for writing tales of ‘derring-do’ on the High Seas than for giving business advice to the High Street. But the author of Kidnapped and Treasure …

Tags: , , , , , , , , , , , , ,
Proportion
Date :
Tag :

A Short Guide to Brilliant Customer Service

As regular visitors to Winnthinking will know, great customer service begins with enjoying your customers and truly appreciating them as the beating heart of your organisation. As with any heart, you need to keep them happy and active in order …