Tag: learning

The One Where the Happy Sheet Wasn’t

Last week I received some negative feedback about a course I’d delivered, and it stung. This snowflake needs a good talking to (and I don’t mean the course participant!)

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The Back to School Guide for Grown Ups

The grown-ups’ equivalent of going back to school is starting a new job. How can we make sure our new joiners at every level, like our children, arrive confident, equipped and ready to hit the ground running?

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A Voyage of Discovery

When launching on a Voyage of Discovery it isn’t enough to simply look at someone else’s holiday snaps. There’s no substitute for experiencing things for yourself to really learn something new.

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Customer Service Strategies to Grow Your Small Business – 30 July

Customer Service Strategy to Grow Your Small Business: Because happy customers make Repeat Business, Referrals and Recommendations…

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New! Workshops for small businesses

You asked, we’ve responded! Coming soon… our brand new open workshops designed specifically for small businesses and sole traders. It means everyone can access our expertise and know-how on a range of customer service related topics, including: Customer Service Strategies

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Experiential Learning: Not Just for Newbies

There’s a truly profound Chinese proverb that is often quoted by trainers, and it goes like this: “I hear and I forget. I see and I remember, I do and I understand.” It’s the powerful principle behind pretty much every

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How to get more bang for your training buck

There are, it is said, three types of training course participant:   Holidaymakers Prisoners Learners Holidaymakers are those who put themselves on a course – usually an in-house one – because they see it as an easy day’s work and

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Winnthinking partners with Hoskin Educational

Winnthinking is proud to have become a partner with Hoskin Educational, and as such Rebecca will be contributing learning slots to future Hoskin Educational Workshops in the Essex and Suffolk (UK) area. These monthly events are ‘networking with a twist’.

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Fifty is the New Twelve

Something strange is happening to me this weekend. I’m going to become a fifty year old. I’ve never been one of those before, so it will be an interesting experience. Happily this momentous occasion will be shared with a number

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Designing and Delivering Training that Sticks

If you attend training regularly you may have found that some sessions are forgotten almost the minute you step out of the door. Others will have you so crackling with new ideas and insights that you are still returning mentally

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