Tag: Suffolk

Tags: , , , , , , , , ,
Proportion
Tag :

It’s YOUR training. What’s in it for ME?

Trainers, meet the Prisoner in the room. The person that’s looking anywhere but at you – or staring blankly at you with ‘challenge’ etched in hard lines on their face. How do we convert that Prisoner (and it might be a roomful of them) into a Learner? Indeed, how do we help everyone engage productively?

Tags: , , , , , , , ,
Proportion
Tag :

Is your Verbal Handshake like a wet fish?

Have you ever thought about the way you answer the phone as your Verbal Handshake? If not, you should. If our physical handshake delivers a powerful message about our trustworthiness and level of interest in the other person, our Verbal Handshake does exactly the same thing.

Tags: , , , , , , , , , , , ,
Proportion
Tag :

Help! I’m frightened to make that call!

Ever get this? You have a list of people you need to call, but somehow everything else is more appealing. Filing, checking the database (again), making a coffee … somehow you can’t find your mojo when it comes to picking …