Tag: training

Sorry Not Sorry: A Star Wars Story

A long time ago in a decade far, far away (the 1980s), before apps and the internet, I rang my local cinema to book tickets for the latest Star Wars epic . Here’s how I learned about the power of positive language.

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Induction: Ditch the PowerPoint!

Think about the best and worst induction training you’ve attended. What stuck with you? Do you remember it as a brilliant experience, or as one long PowerPoint presentation? Nobody sets out to design a dreadful induction course; but perhaps the

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The Back to School Guide for Grown Ups

The grown-ups’ equivalent of going back to school is starting a new job. How can we make sure our new joiners at every level, like our children, arrive confident, equipped and ready to hit the ground running?

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A Voyage of Discovery

When launching on a Voyage of Discovery it isn’t enough to simply look at someone else’s holiday snaps. There’s no substitute for experiencing things for yourself to really learn something new.

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New! Workshops for small businesses

You asked, we’ve responded! Coming soon… our brand new open workshops designed specifically for small businesses and sole traders. It means everyone can access our expertise and know-how on a range of customer service related topics, including: Customer Service Strategies

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“Behold the hands…”

“Behold the hands, how they promise, conjure, appeal, menace, pray, supplicate, refuse, beckon, interrogate, admire, confess, cringe, instruct, command, mock and what not besides, with a variation and multiplication of variation which makes the tongue envious.” Michel de Montaigne (1533

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Experiential Learning: Not Just for Newbies

There’s a truly profound Chinese proverb that is often quoted by trainers, and it goes like this: “I hear and I forget. I see and I remember, I do and I understand.” It’s the powerful principle behind pretty much every

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How to get more bang for your training buck

There are, it is said, three types of training course participant:   Holidaymakers Prisoners Learners Holidaymakers are those who put themselves on a course – usually an in-house one – because they see it as an easy day’s work and

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“Being English I crave disappointment…” (Bill Bailey)

Go on, if you’re English, admit it. You know exactly what he means. We could even widen it out to the rest of the UK, I reckon… self-deprecation and false modesty are peculiarly British traits and Bill Bailey nailed it

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Motivation without money: Can it be done?

A very timely item cropped up in Call Centre Focus this week, and although it concentrated on the situation in contact centres across the UK, it reflects all too starkly what is happening across most sectors right now. This is

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