Tag: unhappy customers

The Get Real About Business Podcast: Three Essential Ingredients

Last month, Rebecca spoke with Clive Maloney of Get Real About Business about unhappy customers and the importance of getting it right. Listen to the whole thing here. Like this? You can sign up for the whole series, conveniently delivered

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The Art of Apologising

‘Sorry’ is a word that’s very much over-used these days. So when you really need it to count, exactly how do you offer an unhappy customer a really great verbal apology? Here’s how…

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