A best-seller for me at the moment is sales training. That’s certainly a sign of the times, when businesses are pushing harder and harder for every scrap of custom they can get in a marketplace where people are really only …
Yesterday I had a day out in London with a good friend of mine. It should be a simple enough train journey home (I live 45 minutes away from London on the mainline), but as anyone who goes into London …
“Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is …
As a coach it seems that increasingly I am working with people who are fighting a malignant force in their place of work. You may well recognise it. It’s…email. Yes, email. It’s a blessing and a curse. On the one …
If you attend training regularly you may have found that some sessions are forgotten almost the minute you step out of the door. Others will have you so crackling with new ideas and insights that you are still returning mentally …
It’s a well known and well respected quotation from the eminent management expert, Peter Drucker. I use it all the time when working with organisations looking to improve their service delivery or the effectiveness of their managers, and there won’t …
Customer service is a funny thing. We all know when we’ve received a poor version of it, and indeed, when that happens, we tend to go away and tell everyone we know all about it. Oh, and lots of strangers …
Every manager wants to get the best performance out of their team members, but some seem to bring about better results than others. What’s their secret? Once you have sound coaching and feedback skills, you’ll wonder how you ever managed …
This morning it is the morning after the night before. Or rather, it’s the beginning of the autumn after the summer before. Yesterday was the Olympic and Paralympic Athletes’ Parade in London, and I also woke up to the news …
Go on, if you’re English, admit it. You know exactly what he means. We could even widen it out to the rest of the UK, I reckon… self-deprecation and false modesty are peculiarly British traits and Bill Bailey nailed it …