Calling all Line Managers!
Have you been promoted into a management role, but feel that you have yet to discover all you are capable of? Maybe you are an experienced manager, but want some fresh ideas about how to support and motivate your staff …
Have you been promoted into a management role, but feel that you have yet to discover all you are capable of? Maybe you are an experienced manager, but want some fresh ideas about how to support and motivate your staff …
Frequent visitors to this website will have noticed the arrival of something new – just over there, on the right. It’s our new Sign Me Up! box, giving you the opportunity to get a little bit of Winnthinking delivered to …
Last week I met a truly extraordinary man. His name is Steve Cunningham, and he heads up an organisation called Blindvision (www.blindvision.tv). I strongly urge you to hit the website and read his story. Steve lost his sight at the …
In a previous life I spent six and a half years as a complaint handler on behalf of an investment company. People get very emotional about their money, and rightly so, and during the course of what must have been …
I’ve spent a lot of time recently helping a client work on their written material. In particular that has been about the quality and tone of the letters and emails the company sends its customers. As an investment company, they …
Greece is in the news right now for all the wrong reasons. However, regular readers will know that I have a bit of a ‘thing’ for the ancient Greeks, who had some truly innovative ideas ahead of their time – …
I have been having such fun in the past few weeks. It’s the pantomime season (oh yes it is!) and my local drama group is putting on a really good quality show. This year’s production, Old Mother Hubbard, is sold …
A very timely item cropped up in Call Centre Focus this week, and although it concentrated on the situation in contact centres across the UK, it reflects all too starkly what is happening across most sectors right now. This is …
I was reminded of a fabulous concept yesterday, when sorting through some old creative thinking course outlines. Like so many great quotes it originated with Sir Winston Churchill, and what he said was this: “Out of intense complexities, intense simplicities …
It’s a piece of text I’ve commented on before but it continues to fascinate me. I was reminded of it again on Sunday night when watching that nice Professor Brian Cox on TV deliver a lecture on quantum physics. (First …