“Everyone lives by selling something.” So said Robert Louis Stevenson, who was probably better known for writing tales of ‘derring-do’ on the High Seas than for giving business advice to the High Street. But the author of Kidnapped and Treasure …
As regular visitors to Winnthinking will know, great customer service begins with enjoying your customers and truly appreciating them as the beating heart of your organisation. As with any heart, you need to keep them happy and active in order …
Last time I promised you a fun exercise you can run with your customer service people, to get them thinking differently about the day job. The following works well within a team meeting or as part of a broader development …
Following my last Winnthink someone asked me to post up a few thoughts about this knotty problem: How do you get your customer service people to do it better – particularly when you can’t promise them any more money or …
Last year, as often happens, I designed a course about delivering outstanding customer service. Not just good customer service. Not even great customer service – but how do you make an utterly, fantastically OUTSTANDING experience for every customer, every time? …
Something rather delightful happened to me this week. I won a Kindle! Yes, really. And do you know what the first thing I said was? “Blimey! But I never win anything!” Which is clearly not true, of course, as I …
Like Christmas and the Love of Your Life, some things are just worth waiting for, aren’t they? So I really hope you enjoy exploring this, the new website for my company, Winnthinking Ltd. It would have been here to entertain …