So there you are, strolling up and down the aisle at your favourite supermarket, and you reach the coffee section. What drives you to select one product over another? Maybe you believe that ‘you get what you pay for’ and …
Someone very smart once said to me that “people will only ever treat you as well as you let them.” What wise words! We all, to a very large degree, create our own ‘luck’ when dealing with other people, and …
Last week I really enjoyed some performers that came all the way from Los Angeles to play at my local live music event, Live at The Institute. They’re called Sweet Talk Radio, and if you enjoy laid back harmonies and …
Have you been promoted into a management role, but feel that you have yet to discover all you are capable of? Maybe you are an experienced manager, but want some fresh ideas about how to support and motivate your staff …
Frequent visitors to this website will have noticed the arrival of something new – just over there, on the right. It’s our new Sign Me Up! box, giving you the opportunity to get a little bit of Winnthinking delivered to …
Last week I met a truly extraordinary man. His name is Steve Cunningham, and he heads up an organisation called Blindvision (www.blindvision.tv). I strongly urge you to hit the website and read his story. Steve lost his sight at the …
I’ve spent a lot of time recently helping a client work on their written material. In particular that has been about the quality and tone of the letters and emails the company sends its customers. As an investment company, they …
Greece is in the news right now for all the wrong reasons. However, regular readers will know that I have a bit of a ‘thing’ for the ancient Greeks, who had some truly innovative ideas ahead of their time – …
I have been having such fun in the past few weeks. It’s the pantomime season (oh yes it is!) and my local drama group is putting on a really good quality show. This year’s production, Old Mother Hubbard, is sold …
A very timely item cropped up in Call Centre Focus this week, and although it concentrated on the situation in contact centres across the UK, it reflects all too starkly what is happening across most sectors right now. This is …