Core Workshops

Some of our clients aren’t able to commission a bespoke development programme. We understand that, and so have collected together a number of tried and tested workshops covering some of our most popular topics.

You asked, we responded…

These have all been designed with the same high level of care and consideration that we put into our bespoke packages, but because there are no additional development costs, they’re ideal for businesses on a tighter budget or a short deadline.

Titles include

  • Customer Friendly Selling
  • Telephone Skills for Customer Call Handlers
  • Dealing with Demanding Callers
  • Managing Difficult Customer Behaviour
  • Designing and Delivering Training that Sticks
  • Manage Your Time and Get Organised
  • Performance Management
  • Coaching Skills for Line Managers
  • Find Your Inner Creative Thinker
  • The Art of Influencing
  • Presentations with Impact
  • Effective Communication for Busy Teams (featuring Clarity4D)

And more…

Like what you see? Talk to us about what you need

“Very useful techniques that I know I can take forward and continue to develop. Really liked the interactive activities and felt I actually learnt something I can use! Trainer shared experiences and the discussion made everyone feel comfortable and confident.”
Workshop participant, ‘Dealing with Demanding Callers’

“Best course I have been on since I joined (the organisation) ten years ago… Really practical, felt like our needs were really addressed. Thank you!”
Workshop participant, ‘Managing Difficult Customer Behaviour’

“The course has helped to highlight room for improvement in my work and has given me a new sense of confidence. I thoroughly enjoyed the course and content and found the trainer very encouraging and engaging.”
Workshop participant, ‘Designing and Delivering Training that Sticks’

“The most enjoyable course I have attended. I felt that I learnt a lot about myself and can use this in relating and communicating with my team. THANK YOU!”
Workshop participant, ‘The Art of Influencing’

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