Mystery Shopping

Mystery Shopping

Mystery Shopping can offer up a wealth of insights about what it’s like to be your customer. It will often highlight really simple ways to make things better, as well as uncovering any hidden, more damaging issues that could be affecting your business success.

Our Mystery Shoppers will experience your service as any ordinary customers would – and we’ll give you their objective feedback in a detailed report.

Mystery Shopping can be used for research prior to the design of your bespoke programme, for measuring learning outcomes at the end of training, or as a stand-alone activity to assess ongoing performance.

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