We are a group of independent learning specialists, and we pool our expertise to bring you the very best in people development.
Here’s how we started…
Rebecca Winn founded Winnthinking People Development following many years as a learning and development professional, both in-house and in external consultancy.
Before moving wholly into people development in 2001, Rebecca spent a long time ‘at the sharp end’, dealing directly with customers (including angry, complaining ones) and as a people manager.
That’s important, because it gave her an insider’s understanding of the pressures experienced by people within customer facing roles. It also gave her an appreciation of the vital contribution played by those behind the scenes. Great customer service begins at the top, and moves right down through the whole organisation.
Keeping customers happy isn’t just down to those in the front line: it’s everyone’s job.
Increasingly Winnthinking People Development is engaging the services of some wonderful learning professionals. They bring with them additional areas of experience and expertise, and are highly effective in getting results.
We’re not about text book theory. We’re about real solutions for real people in real situations – and we think that makes us different.
Oh, and did we mention our belief that learning should be FUN?
Our clients are truly diverse, and have included major players in social housing, financial services, local government, manufacturing, entertainment, media, technology, aviation, education, communications, hospitality and more.
Increasingly we’re also being approached by local SMEs and start-ups, all looking for someone credible, approachable and creative to help them grow their business success.
“Rebecca ticks all of the boxes. She understood the problem we were experiencing, quickly found the root cause, she devised and delivered a really robust training package, this has resulted in a more engaged team, happier individuals and delighted customers.”
Contact Centre Manager, City & Guilds