Winnthinks

Winnthinks

Welcome to the Winnthinking blog, where you will find food for thought, tips, comment and the occasional guest posting about customer service and people performance.

We love receiving your feedback, and if there’s a related topic you’d like to see covered here, let us know.

The One Where the Happy Sheet Wasn’t

Last week I received some negative feedback about a course I’d delivered, and it stung. This snowflake needs a good talking to (and I don’t mean the course participant!)

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Poem: Christmas Eve at Winnthinking

On Christmas Eve at Winnthinking The staff had all gone home The Fairy on the Christmas tree Was feeling all alone. She sat atop her spiky branch So sorry for herself When suddenly, who should appear But Santa and his Elf. “You’re looking glum!” old Santa smiled “What’s making you feel blue?” “Oh Santa,” said the Fairy “I’m so glad that it’s you! That rotten lot that ...

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Induction: Ditch the PowerPoint!

Think about the best and worst induction training you’ve attended. What stuck with you? Do you remember it as a brilliant experience, or as one long PowerPoint presentation? Nobody sets out to design a dreadful induction course; but perhaps the truth is that often nobody sets out to design it at all. It just flops its ...

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The Back to School Guide for Grown Ups

The grown-ups’ equivalent of going back to school is starting a new job. How can we make sure our new joiners at every level, like our children, arrive confident, equipped and ready to hit the ground running?

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The Importance of Silliness

Stick up for silliness! The ability to be silly can play a major part in the success of your oh-so-sensible organisation. Here’s how.

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Help! I’m frightened to make that call!

Ever get this? You have a list of people you need to call, but somehow everything else is more appealing. Filing, checking the database (again), making a coffee … somehow you can’t find your mojo when it comes to picking up the phone. You may even feel nervy and tummyish at the prospect. You are not ...

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Every Little Helps

The trust our customers place in us is hard won, and we play fast and loose with it at our peril.

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Has it become counter-productive to talk about ‘women’s issues’?

The contention goes that, by constantly ‘bleating on’ about women’s rights, we’re drawing attention to difference rather than similarity. It keeps women stuck in the role of the weakest link, constantly needing support and special privileges instead of naturally rising to the top through talent and hard work. Surely we’ve moved beyond all that now, ...

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How a tomato helped me get my work done

It’s one of the great mysteries of life. My youngest turned 22 this year, but as any parent will attest it seems only moments ago I had a chubby-cheeked toddler on my lap and endless hours of crayoning ahead of me. Time is a mysterious and elastic thing. Even more perplexing, I recently started wondering why, ...

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Sisters are doing it for themselves

The fact that women are so empathetic, generous and strong is something I am rather proud of. It makes us a BRILLIANT gender! And it makes us GREAT networkers too.

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Selling without being sales-y

You know how it starts. (“Hello, am I speaking to…? Great! How are you today?”). You know the type. (Pushy. Talks too fast, listens too little). You know the tactic. (“A special deal, just for you, but only if you buy it TODAY…”). You know the feeling. (Oh dear, here we go…). For a nation that loves to buy ...

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HOW much?! Bespoke Training vs. Off the Shelf

What do you think you’re paying for when I quote you for a day’s training?

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A Voyage of Discovery

When launching on a Voyage of Discovery it isn’t enough to simply look at someone else’s holiday snaps. There’s no substitute for experiencing things for yourself to really learn something new.

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Landing the aeroplane

Imagine the scene: Your aeroplane is three hours into a three-and-a-quarter hour flight when your pilot comes on the intercom and says: “Ladies and gentlemen, please fasten your seatbelts, I’m going to try and land this aeroplane shortly.” What?! You’re going to try and land the aeroplane? Precisely how confident should I be feeling at this point…? In ...

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For David Bowie, 11/01/16

Monday 11 January 2016. I woke up this morning and through the fog of sleep thought I heard the R4 Today programme say that David Bowie would be sorely missed. I came awake with a start and no, it hadn’t been my sleep addled brain. Bowie had passed away, it had been announced in the last ...

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