Winnthinks

Winnthinks

Welcome to the Winnthinking blog, where you will find food for thought, tips, comment and the occasional guest posting about customer service and people performance.

We love receiving your feedback, and if there’s a related topic you’d like to see covered here, let us know.

Customer service: who gives a monkeys?

Last year, as often happens, I designed a course about delivering outstanding customer service. Not just good customer service. Not even great customer service – but how do you make an utterly, fantastically OUTSTANDING experience for every customer, every time? Well, I’ve got lots of ideas about that, but it felt like the goalposts had moved, ...

Read more...

See you in cyberspace

Fascinating article in my newspaper on Saturday. Apparently one in three smartphone users would rather lose their wallet than their phone. Initially surprised, I thought it through and actually, yes, that does make sense. All that personal data, those contacts, calendar dates – even for some people a list of passwords (REALLY ...

Read more...

“But I never win anything!”

Something rather delightful happened to me this week. I won a Kindle! Yes, really. And do you know what the first thing I said was? “Blimey! But I never win anything!” Which is clearly not true, of course, as I had just won a Kindle. So it got me thinking about some of the ...

Read more...

Well, and here we are!

Like Christmas and the Love of Your Life, some things are just worth waiting for, aren’t they? So I really hope you enjoy exploring this, the new website for my company, Winnthinking Ltd. It would have been here to entertain and inform you a lot sooner, had I heeded the advice of my dear old ...

Read more...
Share