Modular Programmes that pull together our best work.
We’ve lost count of how many bespoke development programmes we’ve designed and delivered over the years. But we know we love doing it, we know what works and we understand who it works for.
We also recognise that organisations can’t always commit the time or budget to developing something bespoke – particularly if it won’t be rolled out more than once.
So we’ve brought together a range of modular programmes that can be adapted to deliver what you need.
Combining energetic group work with self-study, practical tasks and quiet reflection… our flexible programmes work with the whole person, not just the skill set.
All can be delivered in-house at your venue, or online via video conferencing.
Our Modular Programmes cover three core areas of expertise:
- Caring for Customers
- Teams and Team Leaders
- Your Personal Development
Come in and explore….
+ The Customer Conversations Masterclasses
For customer care professionals who want to be ready for anything.
Forget job titles. Customer care is everyone’s job.
Successful businesses have customers that keep coming back. Exceptional businesses have customers that do your marketing for you. The magic is in the individual people that represent your brand, day after day.
Every organisation has customers. You may call them something else – service users, members, patients, clients, enquirers, fee-payers, hirers, audience, colleagues, investors, diners, stakeholders, students, subscribers – or something else. But all organisations exist to provide something to somebody, so we all have customers.
The Customer Conversations Masterclasses Programme offers ten modules that build up an understanding of customers and what they need. Three ‘pick ‘n’ mix’ modules focus on the specific skills needed in delivering outstanding customer care through telephone, written communications and face to face.
How it works:
Module lengths are 4 hours and can be delivered in workshop format at your venue, or live via online conferencing – ideal for teams that work remotely. Modules can be grouped together, making the programme truly flexible.
The programme can be tailored to include material unique to your organisation. Other supporting activity, such as call coaching, follow ups and scenario work/role play can be included.
The modules:
- Professional You (programme opening)
- What Customers Want
- Telephone Conversations
- Writing it Right
- Face to Face
- Selling Without the Hard Sell
- Vulnerable Customers
- Difficult Customer Behaviour
- Resilience and Self-Care
- Moving Forward (programme close)
+ Effective Communication for Busy Teams
Profiling that uses the language of colour to help people work better together.
Strong teams achieve amazing things.
Central to team unity and smooth working is that individuals understand what makes each other ‘tick’, and this is where a sound profiling model is invaluable.
Effective Communication for Busy Teams walks participants through the Jungian principles behind the Clarity4D model, interpreting their own personal profile and applying what they’ve learned to colleagues and customers.
How it works:
Participants complete the Clarity4D online questionnaire ahead of the first module.
The 3 x four-hour modules can be delivered in workshop format at your venue or online via video conferencing – a truly flexible option for teams that work remotely.
We can tailor the programme to include material unique to your organisation. These workshops can also be used as part of an in-house team coaching initiative.
An additional module introducing analysis of and discussion around the Clarity4D Team Map tool is also available.
The modules:
- Clarity4D and Me
- Clarity4D and Others
- Putting It All Together
- OPTIONAL EXTRA: The Clarity4D Team Map
+ Stepping Up to Lead
For new, emerging and aspiring leaders.
Want to start developing your next generation of team leaders?
The Stepping Up to Lead programme brings together our signature interactive workshop delivery mixed in with project work, reflection time and journaling, individual and group challenges, material to read and view online.
This is a creative, stimulating introduction to leadership that puts people skills at the centre of the role.
How it works:
A collection of four-hour modules that can be delivered flexibly as half-day or full-day workshops. Delivery can be in-house at your venue, offering lively and interactive sessions with valuable networking opportunities.
The full programme can also be delivered online via video conferencing offering a flexible and creative alternative.
The Wild Card sessions, coaching and peer mentoring plus additional learning tasks in between modules add up to a comprehensive and highly practical introduction to leadership for those who are new in role, emerging leaders or who have been talent spotted.
The modules:
- Beginnings (programme opening)
- How Do I Communicate? A Clarity4D Workshop
- De-Mystifying Motivation
- Positive Personal Presentation
- Resilience and Mental Toughness
- Guerrilla Gardening for Leaders
- Smarter Working
- Leading Change: Taking People With You
- Creative Thinking
- Decision Making and Problem Solving
- The Leader as Coach 1
- The Leader as Coach 2
- The Leader as Coach 3
- Moving Forward
- PLUS: Wild Card and Guest Speaker sessions
- PLUS: 1:1 coaching and peer mentoring
- PLUS: Self-directed learning and project work in between the modules
+ The In-House Coach
Coaching draws out the knowledge and expertise people already have.
Forward-thinking organisations around the world have woken up to the transformative power of coaching and the benefits of adopting a coaching approach in-house.
Our 18-hour modular programme will help your in-house coaches hit the ground running. Ongoing support and continuous learning are a feature of this programme.
How it works:
The In-House Coach is made up of two-hour modules that can be delivered flexibly. For example, this could be in clusters, to form whole-day or half-day workshops at your venue. Or modules can be delivered live via video conferencing in small, digestible bites for a flexible, engaging experience. Why not have a blended delivery?
Both options include self-reflection and other activities for completion outside the sessions.
Throughout the programme participants receive ongoing support and check-ins. Additional development days, check-ins and supervision sessions can also be set up to support in-house coaches going forward.
The modules:
- The fundamentals of coaching psychology
- Credibility and the coaching relationship
- Listening and observing to uncover meaning
- Different questions for different purposes
- Coaching frameworks
- Creative tools and approaches
+ My Time
A series of workshops for anyone who is curious about their life’s possibilities.
In 2015, Rebecca designed a short course for a group of people who wanted to spend time on the themes of self-discovery and making a greater impact (personally and professionally).
This evolved into the My Time programme, which honours our belief in developing the whole person, not just the job title.
How it works:
The full delivery is 20 hours, which can be delivered as:
10 x 2-hour sessions
5 x 4-hour (half-day) sessions
3 x 7-hour (full-day) sessions
My Time can be delivered on-site at your venue, or in shorter online modules via video conferencing. The shorter modules are also ideal for delivery as part of a forum or self-development event.
The modules include:
- Self-audit: what do you want more of and less of?
- The power of beliefs and where they come from
- How do I communicate? (Clarity4D personal exploration)
- How can I communicate better?
- Core values, motivation and meaning
- Navigating change and personal strategies
- Assertive communication and getting out of your own way
- Positive personal presentation
- Resilience and self-care
- Moving forward and planning the next destination
Every module includes time for goalsetting and there are optional complementary activities for participants to carry out in between sessions.
To find out how our Modular Programmes can support you and your business, ask for a FREE introductory meeting. It commits you to nothing, but you will get all the information you need to make an informed decision.
